Device Details

Device manufacturer

Device model

Is the device water/liquid damaged?

Yes No

What are the main problems/symptoms of your device?

Do you have any device history information that might help us identify any issues? (i.e. hard drop, attempted repair etc.)

Are there any signs of physical damage (i.e. water, scratches, dents, bent frame)?

Has your device been inspected by any other repairer?

Yes No

If you answered yes to the previous question, what troubleshooting steps and/or repair attempts were made?

Device Data

For us to troubleshoot, test, confirm, and/or otherwise recover your data for you, we will require the screen lock passcode. Do you agree to provide this information when we request it from you?

Yes No

After repairing some devices, we may find them in a "recovery" or "disabled" state. This could result in data loss. Would you want us to proceed with the repair if we find your device in "recovery" or "disabled" state?

Yes. Continue with the repair, even if my data is lost. No. If the data cannot be recovered, please do not continue with the repair.

In some cases, we may need to restore the device to get it working again. While we always attempt to save the device data, if this step is necessary, should we take it?

Yes. You may restore the device and wipe all my data if it means the device might be repairable. No. Do not restore the device. Even if there are no other options, do not wipe my data from the device.

For data recovery. Please choose how you would like your data delivered.

Which service type do you require?

Your Details

First name

Last name

Email address

Mobile phone

Street address

City

State

Postcode

Return Shipping

If your device is repaired, which return shipping service would you like us to use?

Please add any additional shipping instructions here

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