Mail-In

Do you live outside of the Canberra region? Our hassle-free mail-in service allows you to send your phone, tablet or gaming console to our Canberra workshop from anywhere in Australia.

Send us your device and we’ll professionally repair it and send it back to you within 1-2 days of arrival.

How It Works

Step 1: Request a Repair

Submit your request below. Upon receipt, we will email you a quote based on the information you provide.

Step 2: Quote Approval

Following your approval of our quote, we will email you a ticket number along with our step-by-step mail-in instructions.

Step 3: Device Packing

Package your device securely and mail it to us using the provided instructions.

Step 4: Device Receipt

Upon arrival, your device will be identified, labeled, and checked into our system. We record your name, device model, serial number, the specified issues and repairs to be performed.

Step 5: Confirmation and Final Quote

Our technicians will conduct a thorough diagnostics inspection of your device. If the actual repair cost differs from our initial quote, we will contact you with a revised quote for your approval before proceeding with any repairs.

Step 6: Repair and Quality Control

Our expert technicians will perform the necessary repairs to revive your device. The process includes cleaning, comprehensive testing, and final performance verification to ensure optimal functionality.

Step 7: Payment

Upon completion of your repair, we will email you an invoice with payment options.

Step 8: Device Return

Once payment is received, we will email you a receipt and securely package your device for return shipping.  If you chose an alternative carrier during the initial process, we will send your device using your selected method. In either case, we ensure prompt and safe return of your device.