Last updated: 22 October 2026
These Booking Terms & Conditions apply to all bookings made with Seki Gadgets, including:
- In-store appointments at our Franklin workshop (booked via our website, by email, or by telephone)
- Mail-in bookings for customers sending us their Device for repair
They form part of the contract between you and us, alongside our Consumer Repair Terms & Conditions, which govern the repair service once your Device is in our care.
We encourage you to read these terms carefully before making a booking. If anything is unclear, please get in touch and we’ll be happy to explain. By making a booking, you agree to be bound by these terms.
Important: these terms work alongside our main Consumer Repair Terms & Conditions
By making a booking, you also agree to be bound by our Consumer Repair Terms & Conditions, which govern the repair service itself once your Device is in our care. We will ask you to formally acknowledge those Terms again when you authorise service on your Device at intake.
Mail-in customers should pay particular attention to section 5.2 (Mail-in Services) of the Consumer Repair Terms & Conditions, which sets out shipping requirements, the Return Shipping Charge, additional insurance options, and Express Service eligibility.
1. Definitions
In these Booking Terms & Conditions:
- “Booking” means a confirmed In-Store Appointment or Mail-In Booking.
- “Booking Confirmation” means the confirmation email (and, where applicable, SMS) sent to you after your booking is accepted.
- “Device” means the smartphone, tablet, gaming console, or other consumer electronic device you are bringing in or sending for service.
- “In-Store Appointment” means a Booking for a scheduled visit to our Franklin workshop.
- “Mail-In Booking” means a Booking made for shipping your Device to our Australia Post Parcel Locker for service.
- “Service” means the diagnostic, repair, data recovery, or maintenance service you have booked.
- “we,” “us,” “our” means Seki Gadgets.
- “you,” “your” means the person making the booking or presenting a Device for service.
Terms not defined here have the meanings given in our Consumer Repair Terms & Conditions.
2. Bookings and Availability
2.1 Booking Types
We offer two booking types:
- In-Store Appointments: strictly by appointment only. We do not accept walk-ins.
- Mail-In Bookings: Devices can be sent to our Australia Post Parcel Locker. No scheduled appointment is required; Devices are processed in the order they arrive.
2.2 Availability
In-Store Appointments are subject to calendar availability. Available time slots are displayed through our online booking system and are offered on a first-come, first-served basis. Mail-In Bookings can be made at any time.
2.3 Booking Confirmation
Once we accept your booking, we will send you a Booking Confirmation by email (and, where applicable, SMS) with details of your booking. Please check this carefully and let us know promptly if anything is incorrect.
2.4 Our Right to Decline
We may decline or cancel a booking if the service is unavailable, if we identify a pricing or description error, or if the booking cannot be fulfilled for any reason. If we decline your booking, you will not be charged.
3. Before Your In-Store Appointment
3.1 Device Identification
Please ensure you are booking the correct make and model of Device. If you are unsure, contact us before your appointment so we can confirm.
4. In-Store Appointment Cancellations and Changes
4.1 Cancellations by You
You can cancel your In-Store Appointment up to 2 hours before your scheduled time using the cancellation link in your Booking Confirmation email or SMS, or by contacting us directly. There is no cancellation fee. Bookings are personal and cannot be transferred to a third party.
4.2 Rescheduling by You
We understand that plans change. You can reschedule your In-Store Appointment up to 2 hours before your scheduled time using the rescheduling link in your Booking Confirmation email or SMS, or by contacting us directly. There is no rescheduling fee.
4.3 Cancellations or Changes by Us
We reserve the right to cancel or reschedule In-Store Appointments at any time due to unforeseen circumstances. If we cancel or reschedule your appointment, we will notify you by email and SMS, and no fee will be charged to you.
5. In-Store Attendance
5.1 Late Arrivals
If you are running late, please call or text us so we can reschedule your appointment where possible. We will wait a maximum of 5 minutes past the scheduled appointment time. If you do not arrive within 5 minutes, your booking may be cancelled.
5.2 Early Arrivals
We send two appointment reminders, one at 1 hour and another at 30 minutes before your scheduled time, with specific instructions for your visit. Please arrive at your scheduled appointment time, not before. If you arrive early, we may not be able to attend to you until your confirmed booking time.
5.3 No-Shows and Missed Appointments
If you miss your appointment without contacting us, your booking will be cancelled. We ask that you let us know as early as possible if you are unable to attend.
5.4 Repeated No-Shows
We reserve the right to refuse future bookings from customers who repeatedly fail to attend scheduled appointments without notice. This includes blocking access to our online booking system.
5.5 Device Not Presented
If you attend your appointment but are unable to present the specific make and model of Device you booked for, we may cancel the appointment. We encourage you to double-check your Device details when booking.
6. Mail-In Bookings
6.1 No Payment at Booking
No payment is taken when you make a Mail-In Booking. Payment for the repair, the Return Shipping Charge, and any optional add-ons (such as Additional Insurance or Express Service) is invoiced after we receive your Device and confirm the diagnostic outcome.
6.2 Cancellation Before Shipping
You can cancel your Mail-In Booking at any time before you ship your Device, at no charge. Please contact us directly so we can close your booking.
6.3 Cancellation After Shipping
If you cancel your Mail-In Booking after shipping your Device (including while it is in transit, after we receive it, or after we have completed a diagnostic), a Return Postage Charge of $25 will apply to cover the cost of returning your Device to you. Additional charges may apply if we have already commenced disassembly or other work. See sections 5.2.5 and 6.10.3 of our Consumer Repair Terms & Conditions for details.
6.4 Abandoned Bookings
If you make a Mail-In Booking but do not ship your Device, your booking will remain active for 10 calendar days from the date of the Booking Confirmation. After this period, in line with the Service Estimate validity in section 3.8 of our Consumer Repair Terms & Conditions, your booking will be closed and you will need to make a new booking if you still wish to proceed.
6.5 Mail-In Shipping Rules
By making a Mail-In Booking, you agree to comply with the shipping rules set out in section 5.2 (Mail-in Services) of our Consumer Repair Terms & Conditions, including:
- Sending your Device via Australia Post only (no other carriers can deliver to our parcel locker)
- Lodging your parcel without “signature on delivery” enabled
- Packaging your Device securely per the instructions in your Booking Confirmation
- Not including accessories (chargers, cases, SIM cards, etc.) unless we have asked you to
Your Booking Confirmation email contains the full step-by-step instructions. Please read it carefully before posting.
7. Relationship to Consumer Repair Terms & Conditions
These Booking Terms & Conditions cover the booking stage of our service: what you agree to when you make an In-Store Appointment or a Mail-In Booking. Our Consumer Repair Terms & Conditions cover the repair service itself, once your Device is in our care.
The two documents work together as a staged consent:
- At booking: you accept these Booking Terms & Conditions and acknowledge the Consumer Repair Terms & Conditions by reference.
- At intake: when you bring your Device to our workshop, or when your mailed Device arrives at our parcel locker, you will formally e-sign a Service Authorisation that confirms your agreement to the Consumer Repair Terms & Conditions in full.
Health and safety, privacy, and all other matters relating to the repair service itself are governed by our Consumer Repair Terms & Conditions, in particular sections 7.1 (Health and Safety) and 7.2 (Your Privacy).
In the event of any inconsistency between these Booking Terms & Conditions and the Consumer Repair Terms & Conditions, the Consumer Repair Terms & Conditions prevail.