Booking Terms & Conditions

Last Updated 10 February 2022

These Terms and Conditions (“Booking Terms & Conditions”) apply to all appointment bookings at SEKI GADGETS, whether made via our website, by email, or over the telephone. They contain important information about your appointment and we kindly ask that you read these carefully. If you do not agree with these Terms and Conditions, you must not make a booking with us. If there is anything you would like to discuss regarding your booking or these Terms and Conditions, please don’t hesitate to Contact Us.

Provision of Services. We provide our Services on these Terms, and they form the contract between you and us. Should you choose to book an Appointment, the contract relating to the provision of services at the Appointment will be between you and us. This contract will incorporate the relevant provisions of these Terms (such as those relating to payment, cancellation and your obligations). By making an Appointment, you agree to be bound by the contract and to adhere to it.

Availability: All Services shown on our Website are subject to availability. The images and/or description of the Service is for illustrative purposes only and actual Service may differ from those images and/or descriptions. Whilst we endeavor to ensure that information displayed on our Website is accurate, we cannot verify the information and make no representations regarding it.

COVID-19 Policy. By using our services you agree to be bound by our COVID-19 Policy, which sets out the terms on how we handle our sales process during the COVID-19 pandemic.

Bookings Requiring Security Deposits. For bookings requiring security deposit or immediate payment, we shall collect payment information from you at the time of your booking either via our Website or over the phone. Once we have received your payment we will send you a confirmation by email (“Booking Confirmation”) which will include detailed instructions relating to your booking. Once this email is sent your booking will be confirmed and you will have entered into a binding agreement to pay for the Appointment. Please check this Confirmation Email carefully and notify us promptly if it contains any errors. Any security deposit taken will be deducted from the total of your Fees.

Bookings Not Requiring Security Deposits. For bookings not requiring immediate payment, payment of the your Service Appointment will be taken after the Appointment has been completed, or immediately if we are become entitled to take payment as specified elsewhere in these Terms e.g. if you cancel your booking within 12 hours of your Appointment time.

Right To Cancel. If we are unable to accept your booking, we will inform you of this and you will not be charged for the Appointment. This might be because the Appointment is no longer available or requires alteration or because we have identified an error in the price and/ or description of the Appointment.

Pricing. All prices stated on our Website are in Australian Dollars (AUD). We take all reasonable care to ensure that the advertised price of any Products or Services on our Website is correct but sometimes errors may occur and these may be changed from time to time. Please double check the details stated in the Email and advise us as soon as possible if you believe it does not correspond with the fee stated on our Website prior to you placing your order.

Completion Time. Any time estimate specified for completion of the service is an estimate only and does not form any obligation under the terms of this Agreement. Unforeseen circumstances, courier delays, and work backlogs may have an impact on our ability to complete the services provided to you within the estimated timeframe. We will not be liable for any damages resulting from a delay in completion time. All timeframes refer to standard business working days and exclude weekends, holidays and/ or other public holidays.

Payment. We accept payment with Visa, Mastercard, American Express via third party payment service providers such as Square. We do not store credit or debit card details. In cases where we need to process manual payment for Customers over the phone, your credit card details are entered directly into our virtual terminal and then discarded. Because we use third party payment service providers such as Square to process payments there are many factors beyond our control (such as delays in the banking system or in card networks), we cannot predict or guarantee the amount of time needed to complete the processing of your payment. You confirm that you will promptly provide alternative means of payment in the event that your payment cannot be processed.

Cancellations. Whilst we endeavor to ensure that Appointment times are adhered to, we reserve the right to cancel Appointments at any time. In the event of such cancellation we will notify you of the cancellation via email. If you cancel an Appointment and provided the Appointment is not due to commence within the next 12 hours, no Cancellation Fee will be payable by you. If you cancel an Appointment within 12 hours of the Appointment being due to commence, you will be charged the booking cancellation (“Cancellation Fee”) of $49.

Changes. Whilst we endeavor to ensure that Appointment times are adhered to, we reserve the right to modify Appointments at any time. In the event of such modification we will notify you of the modification via email. If you change an Appointment and provided the Appointment is not due to commence within the next 12 hours, no Rescheduling Fee will be payable by you. If you change an Appointment within 12 hours of the Appointment being due to commence, you will be charged the Rescheduling Fee of $29.

Late Arrivals. Our appointment bookings are scheduled based on the amount of time needed to perform your specific service. In some cases, your lateness may prevent us from completing the service without haste. In the event that you do not show up to your appointment time we will wait for a maximum of 15 minutes past the agreed appointment time. If you do not arrive for the appointment within 15 minutes past the agreed appointment time, your booking will be cancelled and you will be charged the booking cancellation fee (“Cancellation Fee”) of $49.

No Show / Missed / Device Not Presented. In the event that you miss your appointment and we did not hear from you at least 12 hours prior to your agreed appointment time, your booking will be cancelled and you will be charged the booking cancellation fee (“Cancellation Fee”) of $49. In the event that you are unable to present the specific make and model of device you booked for at the time of booking you will be charged the futile booking fee (“Futile Booking Fee”) of $49. We encourage you to make every effort to ensure that you are booking the correct make and model of device for your repair.

Your Privacy. We require your name, email address, phone number and any other relevant details so that we can communicate your repair progress, notify you when your repair is complete, and provide you with an efficient after-sales service. If you have agreed for us to to do so, we may also send you text messages and/or emails from time to time to alert you to new services and promotions. By using our Services you agree to be bound by our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Services, you consent to such processing and you warrant that all data provided by you is accurate.

Consumer Rights: Under Australian Consumer Law, you have legal rights in relation to Products or Services that are faulty or not as described. Nothing in these Terms will affect these legal rights.

Support Hours. Our SUMMER opening hours are 9am to 9pm Monday to Friday and 10am to 6pm on Saturdays and 9am to 6pm Monday to Friday and 10am to 4pm on Saturdays during WINTER. We are closed on Christmas Day, New Years Day and Canberra Day.

Termination. SEKI GADGETS reserves the right to terminate this Agreement in the event of a breach of this Agreement and/or where the Customer acts in a way that is inappropriate, abusive or otherwise unacceptable towards our staff or employees, either in communications via phone or email, or in person at our venue.

Liability. We shall not be liable to any client for any loss, damage or injury suffered by our client or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.

Entire Agreement. This agreement and any other documents expressly referred to herein constitute the entire agreement between the Parties regarding its subject matter and supersede all prior agreements between the Parties, whether written or oral, with respect to such subject matter.

Force Majeure. We will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.

Severability. If a court finds any part of this Agreement illegal, invalid, or otherwise unenforceable, the rest will continue in full force and effect. Each of the paragraphs in this Agreement operates separately.

Variation. We reserve the right to update, change or replace any part of these Terms at any time. The most recent version shall be deemed to be in effect.

Governing Law. This Agreement is governed by the Laws of Australian Capital Territory, Australia. The Parties hereby submit to the non-exclusive jurisdiction of the Australian Capital Territory courts in relation to any dispute arising from or in connection with this Agreement.