FAQ

Common Questions & Answers

Most likely – Yes. We have received many broken phones, tablets and laptops for repair and in the vast majority of cases they leave fully functional and looking great. With our free diagnostic service, you don’t even have to worry if we can’t repair it – if it’s not something we can fix, you won’t pay a cent.

We currently fix the following iPhone models: iPhone 6 & 6S, 6 Plus & 6S Plus, 7 & 7 Plus, 8 & 8 Plus, X, XR, XS & XS Max, 11, 11 Pro & 11 Pro Max, 12, 12 Pro & 12 Pro Max.

On each of these phones we fix a variety of different things including cracked screens, replacing batteries, replacing worn out power buttons, repairing broken charging ports, and much more.

We are experienced with most types of repairs and have many years experience in fixing both hardware and software problems. Common repairs we typically perform on a daily basis include but are not limited to are: iPhone screen repair or replacement, virus removal, internal issues such as moisture and water damage, battery drainage, speaker or microphone issues, front and rear camera repairs, broken buttons, unlocking, and cell network signal problems.

Phone repairs:

Express iPhone repairs generally take between 30-60 minutes and are limited to iPhone screens and batteries only.

For all other phone repairs, it really depends on the device and the repair we are doing.

Tablet repairs:

iPad repairs generally take 3-4 days.

For all other Tablet repairs, it really depends on the device and the repair we are doing.

Laptop & computer repairs:

Software

These repairs are generally completed within 1-2 days and include virus removal, malware removal, spyware removal, software updates, software configurations, as well as software upgrades.

Hardware

It really depends on the device and the repair we are doing.

Absolutely! All of our repairs are supported by industry leading warranties of up to 5 years.

For further information on our repair warranties please visit our repair warranty terms and conditions

Yes. We offer a large range of custom screen and camera lens protection solutions for all phone and tablet models.

Absolutely not! We never replace your phones motherboard (which contains all of your phone data). We simply fix or replace the parts that are broken. This means all of your data will be safe, exactly as it was when you brought it in.

Absolutely! We offer both Apple and Android loan devices to our clients. However, we cannot give them out without prior arrangement. If you require a loan device, simply let us know when you make contact with us so we can arrange one for you.

No you don’t. However, we do recommend it because our policy is to work on scheduled repairs before walk-ins. If you want to be certain of your repair time then we advise you to schedule a time to bring it in.

That said, we do our best to get iPhone repairs done for everyone as quickly as possible, so if you don’t schedule an appointment, we can probably repair it for you when you come in but it may take a little longer than normal.

In a hurry? You can always give us a call and we’ll do our best to get you in and taken care of that day.

Your privacy is of the utmost importance to us and we value your trust.

We will never access your device or share your information with any third party unless we have your written consent to do so.

Yes, all of our repair services are available through mail.

To have your device repaired using our mail-in repair service simply use our repair booking widget and select mail-in for your service type.